Many Malaysian offices still call it a Polycom phone. The brand is now Poly, part of HP, and the desk phones on sale today are not the VVX models that sat on reception counters ten years ago. If you are searching for a Polycom IP phone in Malaysia, this guide explains what changed with the brand, which Poly desk phones are current as of October 2026, whether the VVX phones already in your office are worth keeping, and how JomCloud supplies and sets them up on a cloud PBX.
For the wider picture of desk, cordless and softphone options, start with our IP phone buyer’s guide for Malaysia.
From Polycom to Poly to HP Poly
Headset maker Plantronics bought Polycom in 2018, and the combined company became Poly. HP completed its acquisition of Poly on 29 August 2022 (HP press release). Today the phones are sold as HP Poly, and product pages, firmware and support documents live on hp.com rather than polycom.com.
In practice this changes three things for a buyer:
- Model names. Search for “Polycom VVX” and you will find older stock and second-hand listings. The current ranges are called Edge.
- Where to check support. End-of-sale and end-of-support bulletins are published on HP’s support site.
- Distribution. Poly phones reach Malaysia through HP’s channel. Which models are easy to get locally can differ from the US or UK, so ask before you plan a rollout around one specific model.
Current Poly desk phones (October 2026)
HP’s desk phone page currently lists the Edge V series, the Edge E series (E100/E220, E300, E400 and E500), the Edge B series, the CCX range and four VVX models (VVX 150, 250, 350 and 450). For a business on a SIP phone system such as JomCloud, the two ranges to look at are Edge V and Edge E.
Poly Edge V series: the newest range
HP announced the Edge V series of Open SIP desk phones on 13 April 2026 and said it expected them to be available from September 2026 through selected partners, with specifications and availability varying by region (HP announcement). Every model has at least one USB-C port for a headset or PC, and power comes from PoE or USB-C depending on the model. The specs below are taken from HP’s Edge V series page.
| Model | Line keys | Screen | Wi-Fi / Bluetooth | Expansion modules | Good fit |
|---|---|---|---|---|---|
| Edge V200 | 4 | 2.5″ mono | Not listed | 0 | Entry-level: shop counter, back office, common area |
| Edge V250 | 4 | 2.4″ colour | Wi-Fi 6, Bluetooth 5.4 | 0 | Entry-level staff desk, desks without a network cable |
| Edge V250 Plus | 4 | 2.8″ colour | Wi-Fi 6, Bluetooth 5.4 | 0 | Staff desk that wants a larger screen |
| Edge V400 / V450 | 8 | 3.5″ colour | V450 only | 1 | Mid-range: busy staff, team leads, sales |
| Edge V650 | 8 plus 6 | 3.5″ + 2.4″ colour | Yes | 1 | Supervisors and staff who watch many colleagues |
| Edge V800 / V850 | 12 plus 6 | 5″ + 2.4″ colour | V850 only | 2 | Executive and reception, high call volume |
HP describes the V850 as its model for high-volume call environments, which matches what a busy reception or operator desk needs: many busy-lamp keys and room for expansion modules.
Poly Edge E series
The Edge E series is the range that came before Edge V, and it is still listed. HP’s Edge E series page groups it as follows:
- Edge E100 / E220 — entry-level phones with colour displays.
- Edge E300 series (E300, E320, E350) — 8 line keys and a 3.5-inch colour display.
- Edge E400 series (E400, E450) — two displays and 14 line keys, 3.5-inch colour display.
HP lists model choices with Bluetooth, Wi-Fi and NFC across the range, and Poly’s NoiseBlockAI and Acoustic Fence audio technologies, which are designed to cut background noise around the desk. Wi-Fi and Bluetooth are not on every model, so check the datasheet of the exact model before ordering for a desk without a cable or for a Bluetooth headset.
What about CCX?
HP also sells the CCX range. If someone has quoted you CCX phones, or you already own some, tell us the exact model and we will check it against your setup before you commit.
Already have Polycom VVX phones? Check this first
Plenty of Klang Valley offices, clinics and branches still run VVX phones bought for an older on-premise PBX. Whether to keep them depends on the model.
| VVX models | Status | What we suggest |
|---|---|---|
| VVX 300, 310, 400, 410, 500, 600 | HP’s bulletin gives end of commercial sale on 30 Sept 2018 and end of service on 30 Sept 2023. UC Software 5.9.8 was the last release; no further fixes, including security fixes | Plan to replace |
| VVX 150, 250, 350, 450 | Still listed on HP’s desk phone page as of October 2026 | Usually reusable after we check the model and firmware |
| Other VVX models (for example 101, 201, 301, 311, 401, 411, 501, 601) | Check HP’s end-of-sale and end-of-support bulletin for your exact model | Send us the model and we will tell you |
Source for the first row: HP’s Poly end of support bulletin for VVX 300/310/400/410/500/600. The model number is printed on the label under the phone, next to the MAC address.
A phone that is past end of support may still register and make calls, but it no longer gets security fixes. A desk phone sits on your office network, so we do not recommend building a new phone system around one. If the VVX phones are still current, reusing them is a sensible way to spread the cost of a move to the cloud. If you are keeping an old analogue PBX or fax lines for a while, our guide to connecting a legacy PBX through a SIP gateway covers the in-between steps.
Which Poly phone for which desk
- Reception or operator: Edge V800/V850 or Edge E400 series, with an expansion module if you need busy-lamp keys for every extension.
- Managers: Edge V650, Edge E400 series or Edge V800 — a colour screen and enough keys for direct lines to the team.
- General staff: Edge V250 / V250 Plus, Edge E220 or the Edge E300 series.
- Call-centre agents: an entry-level model with a good headset. Agents on our Contact Centre package often use the softphone on their computer instead and keep a desk phone only at supervisor desks.
- Desks without a network cable: a Wi-Fi model such as the Edge V250 or V450, or a cordless DECT phone for staff who walk around.
For how Poly compares with the other brands we supply, see Yealink vs Fanvil vs Poly vs Grandstream.
Setting up a Polycom IP phone in Malaysia with JomCloud
JomCloud sells IP phones, and Poly is one of the four brands we use most, alongside Yealink, Fanvil and Grandstream. We can supply the phones; ask us for a quote. They arrive ready to work through central auto-provisioning:
- We assign each phone, by its MAC address, to your phone system and the right extension from our panel.
- You plug it in with a network cable, PoE or its power adapter. The phone fetches its settings from our provisioning server and comes up on its extension.
- We apply your company’s key layout — busy-lamp and speed-dial keys — to every phone or to individual phones.
- When someone changes desk, joins, leaves or moves to another branch, we move the phone to the new extension remotely and it picks up the new settings. Nobody touches the phone.
We can also see when each phone last checked in for its settings, which helps when a branch reports a problem. SIP passwords are stored encrypted, not written on a sticky note under the phone. Provisioning is not in the call path: phones register directly to the phone system, so calls keep working even if provisioning is briefly unavailable. Our auto-provisioning guide explains how this works in more detail.
The phones work with every JomCloud package: PBX from RM39 per extension per month, Contact Centre, Dialer and JomConnect, our AI omnichannel inbox with calls built in. The same number rings on the desk phone, the softphone on your computer and the mobile app. If you already own Poly phones or other standard SIP phones, most will work; we check the model first.