Predictive dialer in Malaysia, fully managed.
Power your outbound sales, telesales and collections with predictive dialing, campaign and lead management, and built-in compliance — fully run and supported for you.
Predictive dialing, explained
A predictive dialer calls several numbers at once and predicts when an agent will be free, connecting only answered calls to them. Agents stop dialing and waiting — they just talk, so they spend far more time on live conversations.
- Also power, preview & manual modes
- Agents talk, not dial
- Drops idle time between calls
Campaigns and lead lists
Run multiple campaigns at once, each with its own lead list, script, and caller ID. Upload leads, filter and recycle them, and control the pace — all from one place.
- Many campaigns side by side
- Upload, filter & recycle leads
- Pacing & hopper rules
Built-in compliance
Stay on the right side of the rules: JomCloud checks every number against your Do-Not-Call (DNC) lists, enforces allowed calling hours, and caps how often a lead is contacted.
- Automatic DNC screening
- Calling-hours enforcement
- Frequency / contact-attempt caps
Caller-ID rotation & local presence
People answer local numbers more often. Local-presence dialing shows a caller ID with the same area as the person you’re calling, and rotates across numbers to keep them healthy.
- Show a local number to each lead
- Rotate caller IDs automatically
- Higher answer rates
Planning an outbound campaign?
Talk to usSkip the voicemails (AMD)
AMD (Answering-Machine Detection) tells the difference between a real person and a voicemail greeting. Live people go straight to an agent; machines are skipped or logged — so agents only talk to humans.
- Connect live answers to agents
- Skip or log voicemails
- More talk time per agent
Wrap up every call
After each call, agents tag a disposition — sale, callback, not interested, wrong number — so leads flow to the right next step. Scheduled callbacks pop up for the agent (or anyone) at the right time.
- Custom call outcomes
- Agent & scheduled callbacks
- Clean data for follow-up
Live monitoring & reports
Watch campaigns in real time and pull reports on calls, connects, agent activity, and outcomes. Supervisors can listen, whisper or barge on live calls, and run blended inbound on the same platform.
- Real-time campaign dashboards
- Listen / whisper / barge
- Blended inbound (closer) campaigns
Everything included
- Dial modes — predictive, power, preview and manual
- Campaign management — run multiple campaigns at once
- Lead & list management — upload, filter, recycle and pacing rules
- Dispositions & call statuses; agent and scheduled callbacks
- Do-not-call lists & compliance — calling-hours and frequency limits
- Caller-ID rotation & local-presence dialing
- Web agent interface — scripts, dispositions, manual dial, callbacks
- Blended campaigns — handle inbound on the same platform
- Answering-machine detection
- Full call recording
- Real-time reports & live monitoring; supervisor listen, whisper, barge
- API, webhook & CRM integrations
Who it's for
Outbound sales, telesales, collections and appointment-setting teams.
Ready to move your voice to the cloud?
Tell us what you run today and we'll map the right package for you — fast, with a real person.
- Reply within one business day
- Setup & migration handled for you
- No lock-in — keep your numbers
- +603 9010 2929
- Block A3-1-12, 1st Floor, Jalan 2/142A, Megan Phoenix, Off Jalan Cheras, 56000 Kuala Lumpur
- Online chat
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