Cloud contact centre in Malaysia, fully managed.
Everything your support team needs to answer every caller — smart queues, live wallboards, callbacks and supervisor tools — without running any of the infrastructure.
Smart call queues (ACD)
An ACD (Automatic Call Distributor) holds incoming callers in a queue and hands each one to the next best available agent. Callers hear their position and wait time; you decide the order — longest-idle, round-robin, ring-all, or sequential.
- No more busy tones or dropped callers
- Position & wait-time announcements
- Queue music and greetings
The right agent, every time
With skills-based routing, each call goes to an agent who can actually handle it — a billing question to your billing team, Mandarin callers to a Mandarin speaker. Set priorities so VIPs or urgent calls jump the queue.
- Match callers to agent skills
- Priority routing for VIPs
- Fewer transfers, faster resolutions
Hold your place — we’ll call back
Instead of waiting on hold, callers can keep their place in line and hang up — JomCloud calls them back automatically when it’s their turn. Happier callers, fewer abandoned calls.
- Callers keep their position
- Automatic call-back when it’s their turn
- Cuts abandoned calls dramatically
See everything in real time
A wallboard is a live dashboard of your contact centre — calls waiting, agents available, average wait, abandoned calls, and your SLA (service-level: the % of calls answered in target time). Put it on a screen for the whole team.
- Real-time queues, agents & SLA
- Spot pile-ups before they hurt
- Great on a wall-mounted screen
Want to see it running on your numbers?
Talk to usListen, whisper & barge
Supervisors can quietly listen to a live call, whisper coaching only the agent hears, or barge in to join the conversation — ideal for training new agents and rescuing tricky calls.
- Silent monitoring for QA & training
- Whisper guidance to the agent
- Barge in when a call needs you
Reports that actually help
Every call is logged, so you get reports on queue performance, agent productivity, abandoned calls, and SLA — plus full call-detail exports (CDRs) for your own analysis.
- Queue & agent performance
- Abandoned-call & SLA tracking
- CSV / call-detail exports
Your agents, at a glance
Agents log in and out and set their status — available, on a call, on break, or away — so routing only sends calls to people who can take them, and you always know who’s on.
- Login/logout & live status
- Tiers and levels for routing
- No calls to unavailable agents
Everything included
Everything in PBX, plus everything an inbound team needs:
- Call queues with smart routing (longest-idle, round-robin, ring-all, sequential)
- Agent management — login/logout and live status
- Skills- & priority-based routing
- Queue announcements, position & wait-time messages, queue music
- Queue callback — callers keep their place and get called back
- Live wallboard — real-time queue, agent, SLA & abandoned-call stats
- Reporting — agent performance, SLA, abandoned calls & CDR exports
- Supervisor tools — listen, whisper and barge
- Full call recording
- A simple self-service panel — schedules, recordings & reports
Who it's for
Inbound support and service teams handling high call volumes.
Ready to move your voice to the cloud?
Tell us what you run today and we'll map the right package for you — fast, with a real person.
- Reply within one business day
- Setup & migration handled for you
- No lock-in — keep your numbers
- +603 9010 2929
- Block A3-1-12, 1st Floor, Jalan 2/142A, Megan Phoenix, Off Jalan Cheras, 56000 Kuala Lumpur
- Online chat
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