Grandstream phones turn up in a lot of Malaysian offices, shops and clinics: they are standard SIP phones, the range runs from simple two-line handsets to large touch-screen models, and there is a full cordless DECT line. If you are looking at a Grandstream IP phone in Malaysia, this guide covers the current GRP and GXP desk phones, the DP series cordless phones, which model suits which desk, and how JomCloud supplies and sets them up on a cloud PBX.
For the general buying questions — lines, PoE, Gigabit, headset ports, desk vs cordless vs softphone — see our IP phone buyer’s guide for Malaysia first.
The Grandstream ranges in one minute
- GRP series (carrier-grade). Grandstream’s main desk phone family today, split into Essential and Professional models. Grandstream describes the Professional line as “designed for mass deployment” for enterprises and service providers (Grandstream carrier-grade phones).
- GXP series. The long-running enterprise range, still listed by Grandstream, with basic models such as the GXP1628 and high-end models such as the GXP2170.
- DP series DECT. Cordless base stations and handsets for staff who move around.
For a new purchase we usually start with the GRP series, because it is the newer family and covers every tier from entry-level to executive.
Grandstream GRP Essential phones (entry-level)
The Essential models are simple phones for staff who mainly make and take calls. Specs are from Grandstream’s GRP Essential page and the product pages.
| Model | Lines / SIP accounts | Network | Wi-Fi | Good fit |
|---|---|---|---|---|
| GRP2601 / 2601P / 2601W | 2 lines, 2 SIP accounts | PoE on the P model | 2.4 GHz Wi-Fi 6 on the W model | Shop counter, store room, common area |
| GRP2602 / 2602P / 2602W / 2602G | 2 lines, 4 SIP accounts | Dual ports; 10/100 on P and W, Gigabit on G; PoE on P and G | Dual-band Wi-Fi 6 on the W model | General staff desk |
| GRP2603 / 2603P | 3 lines, 6 SIP accounts | Dual Gigabit ports, PoE on the P model | — | Staff desk on a Gigabit network |
| GRP2604 / 2604P | 3 lines, 6 SIP accounts | Dual Gigabit ports, PoE on the P model | — | Staff desk on a Gigabit network |
The GRP2602 has a 2.4-inch backlit graphical LCD and supports electronic hook switch (EHS) headsets from Plantronics, Jabra and Sennheiser, according to its product page. The letters matter when you order: P means PoE, W means Wi-Fi, G means Gigabit with PoE. A phone without PoE needs its power adapter at the desk.
Grandstream GRP Professional phones (mid-range to executive)
The Professional models add more line keys, colour screens, Bluetooth and, on some models, expansion modules. Specs are from Grandstream’s GRP Professional page and product pages. All the models below list dual Gigabit Ethernet ports with integrated PoE.
| Model | Lines / SIP accounts | Screen | Wi-Fi / Bluetooth | Good fit |
|---|---|---|---|---|
| GRP2613 / 2613W | 6 line keys; 4 SIP accounts (6 on the W) | — | Dual-band Wi-Fi 6 and Bluetooth on the W | Staff who handle more calls |
| GRP2614 | 4 line keys, up to 12 SIP accounts | 2.8″ colour + 2.4″ second screen | Dual-band Wi-Fi, Bluetooth | Team leads; 40 programmable keys for busy-lamp fields |
| GRP2615 | 10 lines, 16 SIP accounts | 4.3″ colour | Dual-band Wi-Fi, Bluetooth | Reception; 40 busy-lamp keys plus up to 4 GBX20 expansion modules |
| GRP2636 | 12 lines, 16 SIP accounts | 4.3″ colour | Dual-band Wi-Fi 6 | Managers; 24 programmable keys, USB headset support |
| GRP2670 | 12 lines, 16 SIP accounts | 7″ touch screen | Dual-band Wi-Fi 6, Bluetooth | Executive desks |
Grandstream notes that Wi-Fi 6 on several of these models applies to hardware version 5.0 and above, so the exact Wi-Fi standard can depend on the batch. The range also includes the GRP2610, GRP2611G, GRP2612, GRP2616, GRP2624, GRP2634 and GRP2650; ask us if one of those is already on your shortlist.
Not every model takes an expansion module. On Grandstream’s pages the GRP2615 supports up to four GBX20 modules, while the GRP2636 and GRP2614 do not. For a reception desk that needs a key for every extension, that difference decides the model.
GXP phones: still listed, and often already on your desks
Grandstream still lists GXP models such as the GXP1628, a basic Gigabit phone with two line keys and eight busy-lamp keys, and the GXP2170, a high-end phone with 12 lines, 6 SIP accounts, a 4.3-inch colour screen and Bluetooth. Many offices that bought a phone system five or more years ago have GXP phones on the desks. If yours are in good condition, send us the model numbers; most can be reused after we check them.
Grandstream DECT cordless phones
For shops, warehouses, clinics and restaurants where staff walk around, a DECT system is a base station on the network plus cordless handsets. From Grandstream’s DECT page:
- DP752 base — pairs with up to 5 DP series handsets, up to 10 SIP accounts per system; up to 400 metres outdoors and 50 metres indoors with the DP730.
- DP755 base — pairs with up to 10 DP series handsets, up to 20 SIP accounts per system.
- DP730 and DP735 handsets — 2.4-inch colour screens.
- DP722 and DP725 handsets — smaller 1.8-inch colour screens.
- DP760 — extends the range of a DP750 or DP752 system by up to 300 metres outdoors and 50 metres indoors.
Indoor range in a shoplot with concrete walls and metal racking is usually what limits you, so plan the base position before you buy handsets. Our cordless office phone guide compares DECT with Wi-Fi phones and the mobile app.
Before you order: a short checklist
- Power: does your network switch supply PoE? If not, order the adapter or a PoE model, and check the P/G letter.
- Network speed: if the computer plugs into the phone, choose a Gigabit model so the computer is not slowed to 100 Mbps.
- Keys: count how many colleagues each person needs to see as busy or free. That decides between a basic model, one with many busy-lamp keys, or an expansion module.
- Headsets: agents and receptionists on long calls need a headset port or Bluetooth; check which headset brands the model supports.
- Cabling: desks without a network point need a Wi-Fi model or a DECT handset.
- Existing phones: list the models and MAC addresses of phones you already own, so we can check which ones to reuse.
Which Grandstream phone for which desk
- Reception: GRP2615 with GBX20 expansion modules if you need many busy-lamp keys.
- Managers: GRP2636, or GRP2670 for a large touch screen.
- General staff: GRP2602 or GRP2603/2604; GRP2602W where there is no network cable.
- Call-centre agents: a GRP Essential model with an EHS headset, or the softphone on the agent’s computer with our Contact Centre package.
- Store room, warehouse, clinic corridor: DP752 or DP755 with DP730 handsets.
Comparing brands? Our Yealink vs Fanvil vs Poly vs Grandstream guide puts the four side by side.
Grandstream IP phone setup in Malaysia with JomCloud
JomCloud sells IP phones, and Grandstream is one of the four brands we use most, alongside Yealink, Fanvil and Poly. We can supply the phones; ask us for a quote. They arrive ready to work through central auto-provisioning:
- From our panel, we assign each phone by its MAC address to your phone system and the right extension.
- You plug the phone in — network cable, PoE or power adapter. It fetches its settings from our provisioning server and comes up on its extension.
- We apply a shared key layout for busy-lamp and speed-dial keys across the company, or set keys per phone.
- When staff change desk, join, leave or move to another branch, we move the phone remotely and it picks up the new settings.
We can see when each phone last checked in for its settings, and SIP passwords are stored encrypted. Provisioning is not in the call path: phones register directly to the phone system, so calls keep working even if provisioning is briefly unavailable. The details are in our IP phone auto-provisioning guide.
Grandstream phones work with every JomCloud package: PBX from RM39 per extension per month, Contact Centre, Dialer and JomConnect, our AI omnichannel inbox with calls built in. The same number rings on the desk phone, the softphone on the computer and the mobile app. Bringing your own phones? Most standard SIP phones work; we check the model first.