Plenty of Malaysian businesses still need fax — clinics, law firms, government dealings, logistics and finance all rely on it. But nobody needs a fax machine or a dedicated fax line anymore. Fax to email (and email to fax) lets you send and receive faxes straight from your inbox or a web panel, keeping your existing fax number. Here's how it works.
How fax to email works
Your fax number is connected to a digital fax service instead of a physical machine. When a fax arrives, it's converted to a PDF and delivered to your email (and a web inbox). To send, you email the document — or upload it in the panel — and it's transmitted as a fax to the recipient. There's no machine, no toner, and no separate phone line: faxes ride securely over the same managed voice network.
What you can do
- Receive faxes to email — incoming faxes arrive as PDFs in your inbox and a web inbox.
- Send faxes from email or the panel — with optional cover pages.
- Keep your fax number — bring your existing number or get a new one.
- Multiple users & numbers — give staff or departments their own access and numbers.
- Schedule sends and track delivery status (queued, sending, delivered, failed).
- Notifications on sent and received faxes, plus a full audit trail.
- Secure retention — automatic deletion/retention policies so sensitive documents don't linger.
Why businesses switch from a fax machine
No hardware to maintain, no busy signals or paper jams, faxes reach the right person instantly by email, and remote staff can send and receive from anywhere. It's also more secure: documents go to named inboxes with an audit trail, not a shared tray in the office.
Who still needs fax in Malaysia
Healthcare (referrals, prescriptions), legal, banking and insurance, government submissions, and logistics still send and require faxes. Fax to email keeps you compatible with all of them — without the machine.
How it fits with your phone system
Fax to email comes as part of JomCloud's Managed PBX — your phones and fax on one managed, monitored service. Clinics in particular pair it with the right clinic phone setup.