A complete phone system, hosted in Malaysia, connected to the SIP lines you already have.
Prepared for your team · 2026 · JomCloud, a Ceriakom Communication Sdn Bhd venture
The range
Three packages
All three run on the same managed platform. Based on what you've described, PBX is the fit.
Recommended for you
PBX
RM39 / extension / mo
A cloud phone system for your office. Extensions, IVR, voicemail-to-email, call recording.
Inbound teams
Contact Centre
RM49 / agent / mo
Everything in PBX, plus queues, agent states, wallboard, SLA reporting and supervisor tools.
Outbound teams
Dialer
RM149 / agent / mo
Predictive, power and preview dialing, campaigns, lead lists, DNC and compliance.
You can start on PBX and move individual teams up later — same platform, same numbers.
The case for moving
The box in your comms room is the problem
On-premise PBX today
Capital cost up front, then a hardware refresh every few years
An annual maintenance contract whether you use it or not
One box, one site — if it fails or the office loses power, you lose the phones
Adding a user means a site visit
Staff working from home are unreachable on the office number
JomCloud
A monthly per-extension fee, no capital outlay
Hardware, patching and upgrades are ours to worry about
Hosted in a Cyberjaya data centre with 24/7 monitoring
Add or remove extensions yourself, same day
Every extension works from the office, home, or a phone in a pocket
Fully managed
You run your business. We run the phone system.
Every package includes the operational work, not just the software licence.
24/7 monitoring with alerting — we usually know before you do
Backups and tested restores
Patching & security hardening as part of the service
On-call support from a team in Kuala Lumpur
99% uptime SLA
Onboarding & migration from your current system, included
Your own admin portal — change routing without raising a ticket
No lock-in — your numbers and your carrier stay yours
Who you'd be working with
JomCloud
Managed cloud voice for Malaysian business — a venture of Ceriakom Communication Sdn Bhd, a licensed Malaysian telco operator.
Cyberjaya
Data centre, Malaysia
Kuala Lumpur
Support & engineering team
99%
Uptime SLA
Block A3-1-12, 1st Floor, Jalan 2/142A, Megan Phoenix, Off Jalan Cheras, 56000 Kuala Lumpur · +603 9010 2929
Your questions
How the solution works
The next eleven slides answer each of the questions you sent, in the order you asked them.
Architecture · your Q1
Cloud IPPBX architecture
There is no PBX hardware on your premises. Your phones register over the internet to a private tenant on our platform, and calls leave through the SIP lines you already have.
Your peopleOffice, home, mobile, branch Desk phone · softphone · mobile app
JomCloud · CyberjayaFreeSWITCH + FusionPBX Your own isolated tenant
Your SIP trunkTM MLS · TIME · Maxis or any SIP provider
PSTNThe outside world
Multi-tenant FreeSWITCH 1.10 with FusionPBX. Each customer gets a separate domain — your extensions, routing, recordings and reports are isolated from every other tenant. Signalling is SIP over TLS; audio is SRTP.
Hosting · your Q2
Hosted in Cyberjaya, Malaysia
The platform runs in a Malaysian data centre in Cyberjaya. Nothing about your phone system leaves the country.
Call processing — in Cyberjaya
Your configuration — extensions, IVR, routing — in Cyberjaya
Call detail records — in Cyberjaya
Call recordings — in Cyberjaya
Why it matters for you
Keeping the platform in-country means low latency to your offices and your carrier, and a straightforward answer for any auditor or customer who asks where your call data lives: Malaysia.
Inbound calls · your Q3
How incoming calls are received and routed
Every inbound number follows a route you control from your portal. A typical one:
Your numberArrives on your trunk
Open or closed?Business hours & holiday calendar
IVR menu"Press 1 for Sales, 2 for Support…"
Ring groupRing all, longest-idle, or in sequence
AnsweredOr voicemail → emailed to you
Multi-level IVR menus, changed by you at any time
Ring groups and hunt groups per department
Transfer, hold, park, pickup, forwarding, DND, busy-lamp field
After-hours and holiday greetings set once, applied automatically
A one-tap "closed today" switch for early closes — no IT needed
Voicemail delivered to email as an audio file, with caller ID and timestamp
Remote working · your Q3
The office number, wherever your staff are
An extension isn't tied to a desk. It registers from anywhere with an internet connection, and behaves identically in every case.
In the office
A desk phone on the network. Plug it in, it provisions itself.
At home
The softphone on a laptop, or take the desk phone home and plug it into home broadband.
On the move
The mobile app. Calls show your office caller ID, not a personal number.
The same number rings on all of them — move a live call between devices without hanging up
Calls between your own staff are internal and free, wherever in the world they are
Transfers, hold and conference work exactly as they do in the office
Outbound calls · your Q4
How outgoing calls are made
A user dials as they always have. We apply your outbound rules and hand the call to your own SIP trunk.
User dialsDesk phone, softphone or mobile app
Outbound routeYour dial rules + caller ID applied
Your SIP trunkTM MLS / TIME / Maxis
Called partyLocal or international
Caller ID under your control — per extension, per department, or one main number for everyone
Your current outbound caller ID is preserved, so nothing changes for the people you call
Dial rules and restrictions per user — for example, block international from certain extensions
Every outbound call is logged, and recorded if you want it to be
Your lines, your carrier · your Q4
Keep the lines you already have
JomCloud is carrier-neutral. We connect to your existing SIP lines rather than replacing them — which removes most of the risk and most of the cost of a migration.
No number porting. Your main line keeps working throughout — the biggest cutover risk simply isn't there
No change to your call rates. You stay on your existing carrier contract and keep paying the rates you have today
No lock-in. Works with TM MLS, TIME, Maxis or any SIP provider. Change carrier later without changing phone system
If you'd rather we supplied numbers too, we can — local Malaysian or international
One thing to check
TM MLS is delivered as SIP and connects to us directly, with nothing extra needed.
If any of your sites are still on legacy TM PRI or analog lines, that site needs a small SIP gateway to convert. It's routine and we handle it — but it's worth knowing up front rather than discovering it on cutover day.
Hardware · your Q5
What you actually need on site
Nothing mandatory. There is no server, no PBX chassis and no licence dongle in your building.
Required
Nothing
A staff member with a laptop and a headset can be live on the phone system in minutes. The softphone is included with the extension.
Optional
IP desk phones
Yealink, Snom or Grandstream. They auto-provision — plug into the network and the extension appears. Buy from us or bring your own.
If you deploy desk phones
A PoE switch
Powers the phones over the network cable so each desk needs one cable, not two. Most offices already have one.
Existing analog handsets or a legacy PBX you're not ready to retire can be connected through a SIP gateway during a transition period.
Internet & backup · your Q6
What happens when something goes down
What the calls need
Roughly 100 kbps per simultaneous call — 20 people on the phone at once is about 2 Mbps
Stable latency matters more than raw speed; a normal business fibre line is comfortable
We recommend prioritising voice traffic on your router (QoS)
A secondary line or 4G failover is worth having — it keeps desk phones working if the primary link drops
The part on-premise can't do
If your office loses internet or power, your numbers keep ringing.
Because the phone system lives in Cyberjaya and not in your building, we simply divert inbound calls to mobile numbers, a branch, or voicemail — automatically, within seconds.
An on-premise PBX in the same situation goes dark, and callers get a dead line until someone restores it.
On our side: 24/7 monitoring with alerting, backups, and a 99% uptime SLA.
Security · your Q7
Security & data protection
In transit
SIP over TLS — call signalling is encrypted
SRTP — the audio itself is encrypted
On the platform
Tenant isolation — your domain, extensions, recordings and reports are separated from every other customer
fail2ban and IP access lists block brute-force and toll-fraud attempts
Access
Role-based portal access — an admin sees everything, a user sees only their own extension
Per-user credentials, revocable the moment someone leaves
Operations
24/7 monitoring with alerting
Regular patching and security hardening as part of the managed service
Backups with tested restores
Data residency · your Q7
Where your data and recordings are stored
All of it in Cyberjaya, Malaysia. Your call data does not leave the country.
Call recordings — stored physically in Cyberjaya, Malaysia
Call detail records — same
Voicemail and configuration — same
Aligned with Malaysia's PDPA 2010
Your control over recordings
Recording is on-demand per call, or always-on — your choice, and configurable per extension
Search, play back and download from your own portal
Delete any recording yourself
Default retention 90 days, configurable to your own policy
Summary
Everything included in PBX
Desk phone, softphone and mobile app — one number on any device
Auto-attendant / IVR with multi-level menus
Ring groups & hunt groups with flexible ring strategies
Voicemail, plus voicemail-to-email
Business-hours & holiday routing with a self-service open/closed toggle
Inbound number routing and outbound calling
Call recording — on-demand or always-on
Transfer, park, pickup, forwarding, DND & busy-lamp field
Conference rooms and music on hold
Fax-to-email & email-to-fax
Caller-ID management and HD voice
Your own admin & user portal
Bring your own lines and numbers — or get new ones
Hosted, monitored, backed up and supported 24/7
Cost · your Q8
What it costs
Monthly
RM39 / extension / month
Everything on the previous slide, per extension. Add or remove extensions any time.
One-time
RM450 setup
Covers tenant build, trunk connection, routing and IVR configuration, phone provisioning and staff training.
Call charges
Local and overseas calls: unchanged.
We connect to your existing SIP lines, so your call charges stay with your current carrier at the rates you already have. JomCloud does not bill your call minutes.
Users & hardware
From 3 extensions upwards, with no practical maximum
No hardware required — desk phones optional, quoted separately or bring your own
Cost comparison · your Q8
What actually changes on your bill
Only one line item moves. That's the whole point of connecting your existing lines.
Unchanged
Your call spend
Same carrier, same contract, same local and international rates. We don't sit in the middle of it.
Unchanged
Your numbers
No porting, no new numbers to publish, no reprinting anything. Your main line never stops working.
This is what changes
The PBX itself
The box, its maintenance contract, its hardware refresh and the IT time around it all become RM39 per extension per month, fully managed.
Send us your current PBX maintenance and line-rental costs and we'll put your real numbers side by side with this before you decide.
Getting there
How the migration runs
Included in the setup fee. Because there's no number porting, there's no point at which your main line is at risk.
1 · DiscoveryYour extensions, routing and current lines
2 · BuildYour tenant, IVR, groups and users
3 · ConnectYour SIP trunk connected and tested
4 · Parallel runNew system live alongside the old one
5 · CutoverPoint the trunk at us and retire the box
We train your admin during step 4, so by cutover your team already knows the portal.
Next step
See it running.
A 30-minute demo on a live system — bring the questions this deck didn't answer.
jomcloud.my/book.html · +603 9010 2929
JomCloud — a Ceriakom Communication Sdn Bhd venture